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Corporate Information

Registered Name: Urban Hotels UK LLP

Registered Address: Urban Hotels UK LLP, 51/52 St John's Square, London EC1V 4JL

Registered Company No: OC306101

VAT No: GB830779019

Place of Registration: Registered in England and Wales

Copyright Information

© 2008 Urban Hotels LLP

The Zetter Townhouse is the UK registered trademark of Urban Hotels LLP.

The following terms and conditions relate to all bookings made with the Company through this website.

1. The meaning of some words used in these terms and conditions

'we', 'us' or 'our' is a reference to Urban Hotels UK LLP (Company number OC306101) having our registered office at 51/52 St John's Square, London EC1V 4JL

'you' or 'your' is a reference to the person to whom we are providing our Services and who is required to pay for the Services we provide

'Booking' means the booking of any accommodation or other services provided to you by us

'Hotel' means the hotel in respect of which your Booking is made;

'Parties' is a reference to both us and you

'Website' means our website www.thezettertownhouse.com

2. Entering into a legally binding contract

A contract between you and us will come into being once we have accepted your booking and sent you an email or any other form of communication confirming such acceptance ("Booking Confirmation").

3. Price and payment

The amount shown on our website at the time you make your booking and that is set out in our Booking Confirmation is the amount you will be charged when you check in to the Hotel.

When making your booking you must give details of a current, valid credit or debit card. If you are using an American Express card, a PIN number will be required and a 2.75% fee will apply.

A valid credit or debit card (or PIN number if you are using an American Express card) will be required on arrival. We reserve the right to charge on any failure to pay on your part. This card may be the same or a different one to that used when making your booking and mentioned above.

Any additional charges due to The Zetter Group for services provided shall be paid by the guest on presentation of an invoice.

For room reservations made using the advance purchase rate full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation.

Cash payment is not accepted for walk in guests - a valid credit or debit card must be swiped through the chip and pin machine and adequate authorisation taken. All walk in and same day booking guests must provide photographic identification on arrival regardless of their nationality

All amounts stated are inclusive of VAT or local taxes, which will be added at the rate currently in force.

4. Cancellation by you

If you wish to cancel or amend your booking you must do so by sending us an email or by telephoning the hotel directly. Please note cancellations or amendments are not permitted on any ADVANCED PURCHASE bookings as a full, non-refundable deposit is taken at the time of booking.

Cancellations or amendments to your booking must be made by 12 noon (GMT) 48 hours ahead of arrival to avoid a one night accommodation charge.

If you cancel or amend your Booking after 12 noon (GMT) 48 hours ahead of the arrival date as set out in your Booking or do not check in to the Hotel in accordance with your booking, a one night accommodation charge will be made to the credit or debit card, details of which were given at the time of your booking.

For group bookings please see terms of contract issued at time of booking.

5. Room Availability

Specific rooms cannot be guaranteed.

Reserved rooms are available to the guest from 3pm on the arrival date. Rooms must be vacated no later than 12 noon on the day of departure. Additional charges of up to 100% will be applied for later departures, unless a late check-out has been pre-arranged.

6. Extra Beds for Children

Extra rollaway beds are available at £60 per night excluding VAT. We are delighted to provide baby cots for children up to two years of age with our compliments, and extra beds are available in selected room types. Please contact the reservations team: reservations@thezetter.com

7. Best Rate Guarantee

It is important to us that the rates we offer directly to our guests are the best possible rates available anywhere. Make your reservation directly with The Zetter Group for the best rate, guaranteed. If within 24 hours of making your reservation you find a lower publically available rate anywhere else online, we will be more than happy to match this lower rate.

The Zetter Group reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion.

8. Exclusion and limitation of liability

We do not exclude or limit liability for our negligence or negligent omission which causes you personal injury or death.

We shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach by us of this contract. In the event that any loss or damage suffered by you relates to your business activities then we exclude all liability for any business loss and in particular we exclude all liability for loss of profits or other economic loss arising out of a breach of this contract.

We also exclude liability for the loss by you of any items or personal articles in the hotel.

Our liability to you shall not exceed the price paid by you in respect of the booking in any event.

9. Contacting each other

If you wish to send us any notice or letter then it needs to be sent to 51/52 St John's Square, London EC1V 4JL. If we wish to send you a letter or notice we will use the address you have given in your booking.

10. Behaviour and Conduct

Reasonable behaviour is expected at all times; unreasonable behaviour will not be tolerated. Management reserves the right to cancel your booking at any time if any person or group, who in the opinion of management behaves in an objectionable manner or contravenes the company's terms and conditions and there will be no refunds made for payments already received.

11. Damage

You will be charged for any damage caused by you to any company property or any additional cleaning required as a result of your actions during your stay at the hotel.

12. Use of the Website

The use of the website is restricted to people over the age of 18. Persons under the age of 18 may not check into any of The Zetter Group hotels unaccompanied by an adult.

13. Exchange Rate

All rates quoted on our website or otherwise and confirmed in non-local currencies will be converted to the local currency by the hotel at the time of payment, based on the then current exchange rate. The same exchange rate will be used if a refund in respect of incidentals is required when you check out of the Hotel.

14. Group Bookings

A maximum of 4 rooms may be booked online. Reservations for 5 or more rooms require prior approval from the hotel; please contact the Reservations Team: reservations@thezetter.com

15. Smoking Policy

Smoking is not permitted in the bedrooms or internal public areas of any of our hotels in accordance with current legislation. If you smoke in your bedroom you will be charged the equivalent to the price of one night's stay in the room set out in your booking.

16. Pet and Guide Dog Policy

Animals are not accepted unless assisting guests with disabilities in which case the animals are accommodated free of charge.

17. CCTV

In the public areas of The Zetter and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of The Zetter and security for all its guests and staff. For further information regarding the hotel's CCTV application should be made to the General Manager.

18. Law and jurisdiction

This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England.

19. Privacy Policy
We'd like to assure you that we are committed to protecting the privacy of all our users. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.

Information You Voluntarily Provide

When you complete a booking, sign up to our newsletter, consult with our service team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred or stored by the hotel or our third-party providers as described in this privacy policy. In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials.

Information We Automatically Collect

When you browse the website or make a purchase, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.

For further information, please see our Cookie Policy.

Information We Share with Third Party Providers

  • We may share your personally identifiable information with service providers including
  • Payment processors for secure credit card payment transaction.
  • Hosting services.
  • Email service providers to send you emails pertaining to your booking. Such providers may send emails of a marketing nature if you have agreed to receive such newsletters and will track some performance indicators, such as open and click rates.
  • Advertising partners who may use email address, cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests.
  • Our business partners, suppliers, and sub-contractors, for the performance of any contract we enter into with them. We may also share your data with analytics and search engine providers that assist us in the improvement of our website.
  • Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of The Zetter Group, employees and users from fraudulent, abusive, inappropriate or unlawful use of our services.
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personally identifiable information may be disclosed or transferred as one of the business assets of The Zetter Group.
  • Information that is aggregated or anonymised that does not directly identify you.

How we protect your information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the personal information.

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning. We implement a variety of security measures when a user makes a booking, enters, submits, or accesses their information to maintain the safety of your personal information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers. If a security breach causes an unauthorized intrusion into our system that materially affects you, then The Zetter Group will notify you as soon as possible and later report the action we took in response.

Access to Personally Identifiable Information

If your personally identifiable information changes or you wish your information to be removed from our records, you may update or delete it by emailing press@thezetter.com. We will give you access to your personally identifiable information that we hold within 30 days of a request to access. You may send a request to this email address press@thezetter.com. If you wish to stop receiving email newsletters, click on the unsubscribe link on any of the newsletters. We will retain your information for as long as required to deliver your service, agreement or resolve any issues. Please note that we cannot always delete records of all historical data. For example, we are required to retain certain records for financial reporting and compliance reasons.

Third Party Websites

Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Our website includes links to other websites, whose privacy practices may be different from ours. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Changes to Privacy Policy

We may make changes to this privacy policy, which come into effect upon updating this page. We recommend reviewing this privacy policy, so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, making a booking or otherwise interacting with The Zetter Group.

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For groups email or call +44 (0)20 7324 4567

Book Direct Benefits
  • Complimentary continental breakfast / 15% off food & drink
  • Free wifi / Best rates guaranteed / Complimentary still & sparkling water

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